Frequently Asked Questions
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The color will not fade, but the concrete can fade. The active ingredient in colored concrete is pure inorganic pigment. The pigment is made by a process of oxidizing metal, in essence, turning metal into a pigment powder. Therefore, the resulting pigment concentrate is impossible to fade. Concrete, on the other hand can and usually does change with time and weather exposure. Uncolored concrete, which can turn yellow, erodes and darkens as it accumulates dirt, dust and grime from the environment. Left unprotected or weakened by a poor mix design or finishing job, the surface of concrete “dusts” and erodes slowly. Keep your colored concrete fresh and looking new by protecting it with periodic applications of a good, high quality clear sealer.
A. Freshly poured concrete is always darker than when it is fully cured and dry. This is true for uncolored concrete as well. It is best to wait 7 to 10 days until the new concrete has hardened and dried. If the concrete is on a wet sub-grade or there’s underground water, it may stay darker longer.
A. If you are a regular customer of Red-Mix Colors, you may have noticed that our shipping & handling rates have recently increased.
What’s behind all this? Due to COVID-19, people have been online shopping more than ever, which has caused shipping companies to reach their limits as they struggle to deliver a record number of packages.
As a result of this high demand in shipping, carriers like UPS and FedEx have substantially increased their rates for both consumers and businesses. In effort to uphold our commitment to our customers, we are now offering free shipping and VIP customer support for all orders over $125. For orders under this amount, customers are experiencing the higher shipping rates firsthand.
Unfortunately, rising shipping rates and delays are out of our control, but our team at Redi-Mix Colors is working round the clock to ensure you have the best experience possible.
For questions, please email firstname.lastname@example.org or text/call 617-777-7668.